Virtual operations is the working outcome of a transformation to a business model, utilizing a virtual workforce, within virtual working environments, to form capabilities, designed, developed, and operated, using processes, information, and technology, optimized for satisfying the needs of working virtually.
Virtuality refers to the notion of the virtual working environment as essential to the growth and survival of the enterprise. The virtual aspects of the infrastructure are full and relevant components of the enterprise architecture.
Virtuality also refers to the notion that architecting the virtual working environment is the needed catalyst for change in the more traditional aspects of the enterprise. In short, the implication of a need for a multidimensional 'fit' between the organizational, personal, cultural, procedural and technological dimensions of the virtual working environment are just as "real" as the need for a 'fit' between the face-to-face interactions that occur within a brick-and-mortar enterprise, for the work to be successful.